Exchange Policy
At Bannira, every garment is thoughtfully crafted and carefully inspected before it reaches you. We take pride in delivering products that reflect our commitment to quality, craftsmanship, and customer satisfaction.
To ensure the highest standards of hygiene and product quality, we currently offer exchanges only. This allows us to serve our customers better while maintaining the integrity of every Bannira creation.
Exchange Eligibility
Exchange requests can be raised within 7 days from the date of delivery.
To be eligible for an exchange, the product must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free from stains, perfume, deodorant, makeup, or any signs of use.
Products that do not meet these conditions may not be eligible for exchange.
Size Exchange
If you've ordered the wrong size, we're happy to assist you with a size exchange, subject to product availability.
If the requested size is unavailable, we may offer:
- Another available size (with your approval), or
- Store Credit equal to the value of the product, which can be used for a future purchase.
Handcrafted Products
Many Bannira garments feature traditional handcrafted techniques such as Hand Block Printing, Bandhani, and other artisan-led processes.
Minor variations in colour, print placement, texture, or pattern are natural characteristics of handcrafted products and should not be considered defects. These unique variations are a part of the beauty and authenticity of handcrafted fashion.
Damaged, Defective or Incorrect Product
If you receive:
- A damaged product,
- A defective product, or
- An incorrect item,
please notify us within 48 hours of delivery by emailing thebannira@gmail.com.
Kindly include:
- Your Order ID
- Clear photographs of the product
- Images of the packaging received
Our team will review your request and arrange an appropriate resolution at the earliest.
Exchange Shipping Charges
If the exchange is due to a damaged, defective, or incorrect product delivered by Bannira, we will bear the exchange shipping charges.
For exchanges requested due to size selection or personal preference, shipping charges for the exchange may be applicable and will be communicated before processing the request.
Important Information
Please note the following:
- We currently offer exchanges only.
- We do not offer returns or refunds for reasons such as change of mind, personal preference, or incorrect size selection.
- Exchange requests are subject to stock availability.
- Products purchased during sale, promotional offers, or clearance are not eligible for exchange unless received damaged, defective, or incorrect.
- Bannira reserves the right to decline an exchange request if the product does not meet the eligibility criteria mentioned above.
Need Assistance?
If you have any questions regarding exchanges, we're always happy to help. We aim to respond to all customer queries within 24–48 business hours.